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Privacy Policy

Privacy Policy

Last Updated: December 1, 2025

This Privacy Policy describes how Heritagefirst Home Care Inc., doing business as Barbarakares In-Home Care Services (“Barbarakares,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit:

www.joinbarbarakares.com

(the “Website”).

This Policy applies to visitors, caregivers, job applicants, clients, responsible parties, franchise prospects, and individuals interacting with our Website or Services.

By using our Website or submitting information to us, you agree to the terms of this Privacy Policy.


1. Interpretation and Definitions

Company refers to Heritagefirst Home Care Inc. dba Barbarakares In-Home Care Services.

Website refers to www.joinbarbarakares.com.

Services refers to home care services, caregiver recruitment, franchise inquiries, and related services.

Personal Data means information that identifies or can reasonably be linked to an individual.

Usage Data means data collected automatically through Website interaction.

Cookies are small data files stored on your device.


2. Information We Collect

Personal Data

We may collect personal information when you:

• Apply to become a caregiver
• Request home care services
• Submit a contact form
• Apply for a franchise opportunity
• Communicate with our team
• Subscribe to updates or notifications

Personal information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth (caregiver applicants)
• Employment history
• Professional licenses or credentials
• Background check information (where authorized)
• Medicaid-related information for clients
• Emergency contact information
• Payment or billing information


Health Information (HIPAA Notice)

As a licensed home care provider, Heritagefirst Home Care Inc. dba Barbarakares In-Home Care Services may collect or receive Protected Health Information (PHI) in connection with providing services.

This information is:

• Used only for treatment, payment, and healthcare operations
• Protected according to HIPAA regulations and applicable laws
• Collected only as necessary to provide care

Clients may receive a separate Notice of Privacy Practices where required by law.


Usage Data

When visiting our Website we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring URLs
• Date and time of access

This information helps improve website functionality and security.


3. Cookies and Tracking Technologies

We may use cookies and similar technologies for:

• Essential website functionality
• User preferences
• Analytics and performance monitoring
• Marketing optimization

Users may disable cookies through their browser settings.


4. How We Use Your Information

We may use personal information to:

• Provide home care services
• Process caregiver applications
• Verify credentials and employment eligibility
• Conduct background checks
• Respond to inquiries
• Communicate regarding services
• Process billing and payments
• Send service or administrative notifications
• Improve website functionality
• Comply with legal obligations

We do not sell personal information.


5. Communications and SMS Consent

By providing your phone number through our Website, forms, applications, or other communication channels, you consent to receive:

• phone calls
• text messages (SMS)
• emails

These communications may include:

• caregiver application updates
• interview scheduling
• client service notifications
• appointment reminders
• caregiver credential reminders
• administrative communications

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.


6. SMS Privacy Statement

Phone numbers collected for SMS communication purposes will only be used by Barbarakares In-Home Care Services to communicate with individuals who have provided consent.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging consent is limited to Barbarakares In-Home Care Services and will not be transferred to another entity without explicit user permission.


7. SMS Terms of Service

By opting into SMS communications from Heritagefirst Home Care Inc. dba Barbarakares In-Home Care Services, you agree to receive text messages related to:

• caregiver application updates
• appointment reminders
• service notifications
• caregiver credential alerts
• administrative communications

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Please contact your wireless provider for details.

Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP to any text message.

After sending STOP, you will receive a confirmation message that you have been unsubscribed. You will then no longer receive SMS messages from us unless you opt in again.

Help Instructions

If you experience issues with our messaging program, reply HELP or contact us at:

info@joinbarbarakares.com

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy Policy

For privacy-related questions, please review this Privacy Policy on our website.


8. Website SMS Opt-In Consent

When submitting forms on our website, users may be provided the option to consent to receive SMS communications.

SMS consent is obtained through a separate optional checkbox, which is not required to submit a form.

Example opt-in language may include:

“By checking this box, I agree to receive text messages from Barbarakares In-Home Care Services regarding caregiver applications, service notifications, scheduling updates, or related communications. Message frequency may vary. Message and data rates may apply. Text HELP for help and STOP to opt out. View our Privacy Policy and Terms of Service for more information.”

Links to the Privacy Policy and Terms of Service will be provided at the point where consent is collected.


9. Sharing of Information

We may share information with service providers assisting with:

• payroll
• background checks
• scheduling systems
• IT services
• billing systems
• website hosting
• messaging infrastructure

These providers must protect personal information and use it only for authorized purposes.

We may also disclose information when required by law or regulatory authorities.


10. Data Retention

We retain personal data:

• as long as necessary to provide services
• as required by healthcare and employment laws
• to comply with Medicaid regulations
• to resolve disputes and enforce agreements

Records may be retained for legally mandated retention periods.


11. Data Security

We implement reasonable safeguards including:

• secure hosting environments
• access controls
• encryption where appropriate
• confidentiality agreements

However, no system can guarantee absolute security.


12. Your Rights

You may have the right to:

• access personal data
• request corrections
• request deletion where legally permitted
• withdraw consent
• opt out of marketing communications

To exercise these rights, contact us using the information below.


13. Children’s Privacy

Our website is not directed to children under 13.

We do not knowingly collect personal information from children without verified parental consent.


14. Changes to this Privacy Policy

We may update this policy periodically.

Updates will be posted on:

www.joinbarbarakares.com

Continued use of the website constitutes acceptance of the updated policy.


15. Contact Information

Heritagefirst Home Care Inc.
dba Barbarakares In-Home Care Services

Website
www.joinbarbarakares.com

Email
info@joinbarbarakares.com

Mailing Address
1277 Twin Pine Rd
Milledgeville, GA 31061
United States